Please note that cPanel does not develop or manage the firewall on the server, this would be up to you or your System Administrator. As a courtesy, I did a review and found that the IP address was blocked by LFD (part of csf) on the 13th for failed FTP login attempts: [19:45:42 mail root@ ~]cPs# csf -g 212.165.108.180 Table Chain num pkts bytes target prot opt in out source destination filter DENYIN 129 17 884 DROP all -- !lo * 212.165.108.180 0.0.0.0/0 filter DENYOUT 129 0 0 LOGDROPOUT all -- * !lo 0.0.0.0/0 212.165.108.180 ip6tables: Table Chain num pkts bytes target prot opt in out source destination No matches found for 212.165.108.180 in ip6tables csf.deny: 212.165.108.180 # lfd: (ftpd) Failed FTP login from 212.165.108.180 (NL/Netherlands/-): 10 in the last 3600 secs - Fri Nov 13 20:56:05 2020 You can remove the block with